JOIN THE TEAM AT POINT OF RENTAL

At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We take pride in our in-store rental knowledge, so if you have experience in the industry, make sure you mention that when applying!

We’re an international company, with offices in the United States, the United Kingdom, and Australia, but we’re run like a family business – the meetings are few, and the bonding opportunities are genuine.

And though we’re in an industry based on the concept of taking items only as long as you need them before returning them, we’re fiercely committed to our people. We work with every member of our staff to help them become the developer/salesperson/trainer/wizard they always wanted to be.

Bring us your best. We’ll make your best better.

4 Steps to Becoming a Pointer

Apply for a job! You can see our available openings below. Check back often, because we're always looking to add to our talented staff.

Get the job! This will likely require people skills (an interview) and demonstrable skills (in the position you’re applying for). The Lightning Round will serve as a tiebreaker.

Once you're here, all we ask is that you be EPIC. That means embracing our core values: be Empowering, Principled, Innovative, and Caring.

Keep getting better. We’re not here to do the same stuff we’ve always done. We’re here to innovate – our software, our service, and ourselves.

Benefits and Perks

COMPENSATION

Point of Rental offers competitive pay. Experience rewarded!

HEALTH BENEFITS

You’re covered: Employees’ health insurance is 100% paid for.

VACATION

You’ll want to be here every day. But you still get two weeks a year off.

401K MATCHING

100% 401K matching (up to 4%) AND profit sharing - you don't have to work forever.

HOLIDAYS

Paid holidays: Celebrate the big days with family and get paid to do it!

RELOCATION

Not from around here? We’ll reimburse your move.

TAX

Living in Texas means no state income tax. Hooray!

FREE COFFEE & SNACKS

Sometimes it’s the little things that make a job great.

BATTLES

Whether it’s Nerf war or table tennis, we play to win (and have fun).

Company Locations

Melbourne, Australia

4 Job Openings

Dallas, Texas

4 Job Openings

Reading, United Kingdom

4 Job Openings

Join the Point of Rental Family

Point of Rental Software is a privately held corporation with nearly 35 years of writing, marketing, and supporting rental management applications for single and multi-location party, tool & equipment, and general rental stores. We invite you to join us and reward yourself with the career you’ve only dreamed about! You’ll be proud to work for an industry leader with 4800+ installations around the world.

Australia - 4 Job Openings

Application Trainer

The Application Trainer conducts training online and onsite of the Point of Rental Software portfolio of products.

Location:Point of Rental Australian office in Melbourne, VIC, Australia

Travel Required: About 50%; mostly Australia

Status: Full time, Exempt

Desired Background: Previous customer service/sales experience preferred.

Career Level: Experienced (Non-Manager)

Number of Positions Open: 1

 High level knowledge of all Point of Rental Software products
 Knowledge of the Hire Industry
 Excellent communication, planning, time management, prioritisation, and organisational skills
 Presentation skills
 Knowledge of MS Office
 Ability to effectively coach performance from others
Profession Competencies
 Attention to Detail
 Customer Focus
 Verbal Communication
 Written Communication
 Relationship Management
 Teamwork
 Meeting/Workshop Facilitation

Salary based upon qualification and background. Benefits and 100% company contributions into a SEP retirement plan. Comprehensive training. Long term career opportunity with a leader that has the best reputation for excellence in the industry.

 Creating training plans for clients that detail who is being training, on what subject and what
date
 Delivering professional training to clients to help them maximise the return on their investment
 Ensuring defined course materials are available and distributed for courses delivered, and assist
Course Development with production and verification of course materials

1st Line Support Technician

As a front line customer support provider, you will manage software desk support for our many customers in the hire and rental industry. You will shine as a critical part of our customers’ experience. Your support skills, demeanor, positive attitude and commitment to quality will ensure that our customers continue to rave about us.

Location:Point of Rental Australian office in Melbourne, VIC, Australia

Status: Full time

Career Level: Experienced (Non-Manager)

Number of Positions Open: 1

 Experience in a 1st Line Support or Server Support role
 Fast learner

2
 Knowledge of SQL Server, Server 2003 and 2008 and Terminal Services (RDP) as well as
PC/client Operating Systems is all an advantage
 Windows server shares and permissions
 A successful track record in application support
 Windows networking troubleshooting including Firewalls, DNS, DHCP & TCP/IP
 A strong knowledge of Microsoft environments and have proficient problem-solving skills
 Good customer service skills and confidence on the phone
 Enthusiasm for technical challenges
 A strong desire to learn and explore new areas of technology
 Patient mind for troubleshooting under pressure
 Excellent communication and customer service are essential
 Excellent attention to detail
 Able to follow processes
 Willingness to learn and develop skills
Advantageous Skills
 IIS
 Crystal Reports
 SQL Server and a basic understanding of TSQL queries
 Accounting Systems including, but not limited to, Sage Line 50, Sage 200, QuickBooks,
Salesforce, Pegasus Opera, Exchequer and Access Dimensions
 Experience with mobile data devices
 Hire industry terminology and business concepts
 General business processes (accounting, purchasing, sales etc)

Salary based upon qualification, experience and background. Comprehensive training provided. We provide a work environment full of supportive, talented people that will help you become the best you can be and we’re a company that really believes in long term career development (our CEO started here as a developer). This position provides a pathway to grow into training, consulting and implementation work for the right candidate.

Providing telephone and email support to external customers and colleagues providing an
excellent level of service
 Logging, prioritising and acting on calls via the Point of Rental Software CRM system (Salesforce)
 Ensuring that the Point of Rental Software CRM (Salesforce) system is updated in a timely
manner so that the status of logged calls can be monitored, and problem reporting can be done
effectively. This includes recording time taken to complete calls and the details of actions
performed to troubleshoot/resolve support calls
 Ensuring that all daily tasks are carried out according to the agree procedures and within SLA’s
 Identifying trends and critical issues and escalating them to other team members or
management, as required
 To be proactive in identifying areas for improvement and bringing these ideas to the attention
of the relevant people and to assist in the development of the Service Desk procedures and
knowledge base
 Documenting software features and business processes for use as knowledge base articles or
customer fact sheets
 Treating all customers and colleagues with respect and demonstrating a commitment to the
Point of Rental Software’s Equal Opportunities Policy
 Participating in testing of new releases of Syrinx products

Account Manager (Inside Sales)

You’re not just a CPA. You’re a team-builder and a connector. You thrive not only on getting numbers and processes perfect, but on developing a team of talented accountants as they become an integral part of the overall Point of Rental family. You’re process-oriented with a strong attention to detail.
You’re comfortable with communicating to everyone within the company and external auditors. You know that as long as you’ve got your team, you’re ready to take on any challenge. You’re ready to be Point of Rental’s Accounting Manager, where you’ll lead our Accounting and Finance
department as we transform our worldwide team. Of course, you’ll need to have excellent knowledge of technical domestic accounting matters (US GAAP) and business processes. International accounting knowledge (IFRS, UK, AU, etc.) would be great too, but we’re excited to work with you as you learn and grow in this area. You’ll also need to be ready to work in a fast-paced and ever-changing environment. Sound like you? Apply now!

Location:Point of Rental Australian office in Melbourne, VIC, Australia

Status: Full time

Career Level: Experienced (Non-Manager)

Number of Positions Open: 1

 Experience in a 1st Line Support or Server Support role
 Fast learner

2
 Knowledge of SQL Server, Server 2003 and 2008 and Terminal Services (RDP) as well as
PC/client Operating Systems is all an advantage
 Windows server shares and permissions
 A successful track record in application support
 Windows networking troubleshooting including Firewalls, DNS, DHCP & TCP/IP
 A strong knowledge of Microsoft environments and have proficient problem-solving skills
 Good customer service skills and confidence on the phone
 Enthusiasm for technical challenges
 A strong desire to learn and explore new areas of technology
 Patient mind for troubleshooting under pressure
 Excellent communication and customer service are essential
 Excellent attention to detail
 Able to follow processes
 Willingness to learn and develop skills
Advantageous Skills
 IIS
 Crystal Reports
 SQL Server and a basic understanding of TSQL queries
 Accounting Systems including, but not limited to, Sage Line 50, Sage 200, QuickBooks,
Salesforce, Pegasus Opera, Exchequer and Access Dimensions
 Experience with mobile data devices
 Hire industry terminology and business concepts
 General business processes (accounting, purchasing, sales etc)

Salary based upon qualification, experience and background. Comprehensive training provided. We provide a work environment full of supportive, talented people that will help you become the best you can be and we’re a company that really believes in long term career development (our CEO started here as a developer). This position provides a pathway to grow into training, consulting and implementation work for the right candidate.

Providing telephone and email support to external customers and colleagues providing an
excellent level of service
 Logging, prioritising and acting on calls via the Point of Rental Software CRM system (Salesforce)
 Ensuring that the Point of Rental Software CRM (Salesforce) system is updated in a timely
manner so that the status of logged calls can be monitored, and problem reporting can be done
effectively. This includes recording time taken to complete calls and the details of actions
performed to troubleshoot/resolve support calls
 Ensuring that all daily tasks are carried out according to the agree procedures and within SLA’s
 Identifying trends and critical issues and escalating them to other team members or
management, as required
 To be proactive in identifying areas for improvement and bringing these ideas to the attention
of the relevant people and to assist in the development of the Service Desk procedures and
knowledge base
 Documenting software features and business processes for use as knowledge base articles or
customer fact sheets
 Treating all customers and colleagues with respect and demonstrating a commitment to the
Point of Rental Software’s Equal Opportunities Policy
 Participating in testing of new releases of Syrinx products

Solutions Architect

We are actively seeking a Solutions Architect who can lead technical discovery calls and workshops in a pre-sales and post-sales capacity to design a solution that will meet the requirements of the customer. This individual will generate a Statement of Work (SOW) that will serve as the guide for developing a Proof of Concept (POC) environment that will be used for technical demonstrations and be handed off to the implementation team to execute. The Solutions Architect will regularly interface with the development team to determine additional features required by the customer, and how to execute on the development of the additional functionality.  The incumbent needs to stay current on all software
development and be able to demonstrate all PoR products to prospective customers. The Solutions Architect will also help in the training of junior level staff members, so they can gain knowledge in PoR
products and the industries that we serve.

Location:Point of Rental Australian office in Melbourne, VIC, Australia

Status: Full time

Career Level: Experienced (Non-Manager)

Number of Positions Open: 1

 Demonstrates a professional manner and exhibits the company’s core values
 Strong understanding of the rental industry, rate structures, and rental industry best practices
 Strong understanding of common accounting practices

 Demonstrated understanding of the customer’s business operations, the ability to interpret
customer goals, objectives and accountabilities.
 High proficiency with training, coaching, and consultative leadership
 Ability to instruct training classes at conferences and other customer engagement opportunities.
 High level knowledge of enterprise IT structures, business, and technical environments
 Knowledge of database structures

Salary based upon qualification, experience and background. Comprehensive training provided. We provide a work environment full of supportive, talented people that will help you become the best you can be and we’re a company that really believes in long term career development (our CEO started here as a developer). This position provides a pathway to grow into training, consulting and implementation work for the right candidate.

* Communicates architecture designs with internal (software and project teams) and external (customer
stakeholders, industry partners, vendors, etc.) parties involved in our projects.
* Defines product requirements and creates high-level architectural specifications, ensuring feasibility,
functionality, and integration with existing systems/platforms through technical discovery calls and on-
site workshops
* Develops SOW based on solution requirements of the customer
* Demonstrates expertise in a variety of the field's concepts, practices, patterns, and procedures.
* Relies on extensive experience and judgment to plan and accomplish goals.
* Interfaces with software development to pass along requirements for additional features and
determines how they fit into the development lifecycle
* Performs handoff of SOW to implementation team, and serves as an advisor during project completion

United States - 4 Job Openings

Account Executive (Outside Sales Rep For South America; Bi/Trilingual* in English/Spanish/Portuguese*)

We are actively seeking an Outside Sales Rep to join our growing team. This role entails face-to-face selling to new accounts, requiring a high level of energy. This position consists of making extensive presentations and closing sales to owners of primarily small businesses. For this role, fluency in Spanish is required.

Full-Time, Exempt. Base salary + commission, benefits, expenses, 100% 401K matching (up to
4%) and profit sharing. Comprehensive training.

Required Experience

  •  
  • BA/BS degree (highly desirable)
  • Sales experience with at least three years of that time on the road with extensive interstate
    travel
  • Experience working in a rent-to-rental equipment or party store (highly desirable)
  • Experience with Point of Rental Software (highly desirable)
  • Fluency in Spanish is required; fluency in Portuguese is a plus

The position will rotate through multiple roles and perform the day-to-day functions as well as ensure accounting and finance issues and processes are appropriately identified, analyzed, and documented in technical memos. The position will participate in the design, development, testing, implementation, and documentation of the new and existing accounting systems and related interfaces. The position will be a key catalyst for change and will recommend process and system modifications to improve internal controls and increase efficiency. The program may include the following roles in addition to other roles/responsibilities as assigned:

  • Treasury – responsibilities may include bank accounts, compliance, reconciliations, fund transfers (direct debit, ACH, wires, etc.), foreign exchange revaluation (ASC 830), merchant services and accounts, cash management, debt servicing, and FBAR.
  • Accounts Payable and Purchasing – responsibilities may include vendor management, forms and submissions (W-9, 1099, etc.), corporate credit cards, expense management, Use Tax, controls and compliance, monthly close, and spend analysis.
  • Accounts Receivable and Revenue – responsibilities may include revenue analysis, revenue recognition (ASC 606 and IFRS 15), credit analysis, foreign exchange revaluation, collections, cash application, commission calculation, working with sales team, monthly close, and sales tax.
  • General Accounting – responsibilities may include fixed assets, working with external auditors, cost accounting, utilization, controls and compliance, monthly close, professional services and project accounting, allocations, inter-company, research, and consolidation.
  • Tax – responsibilities may include working with external tax accountants (globally), forms and submissions, research, and tax analyses.
  • Payroll and Human Resources – responsibilities may include payroll processing, forms and submissions, compliance, time and attendance, onboarding, benefits management and analyses, monthly close, research, and training.
  • Financial Planning and Analysis – responsibilities may include annual budget, quarterly forecast, ad hoc and pro forma reporting, variance analyses, CAPEX analyses, sales and pricing analyses, and change analyses.
  • Analytics – responsibilities may include advance statistical analyses, reporting, data mining, KPI’s and metrics, and dashboards.

Salary based upon qualification and background. Benefits and 100% 401K matching (up to 4%) and profit sharing. Comprehensive training. Long-term career opportunities with an industry leader.

Accounting Manager

You’re not just a CPA. You’re a team-builder and a connector. You thrive not only on getting numbers and processes perfect, but on developing a team of talented accountants as they become an integral part of the overall Point of Rental family. You’re process-oriented with a strong attention to detail.
You’re comfortable with communicating to everyone within the company and external auditors. You know that as long as you’ve got your team, you’re ready to take on any challenge. You’re ready to be Point of Rental’s Accounting Manager, where you’ll lead our Accounting and Finance
department as we transform our worldwide team. Of course, you’ll need to have excellent knowledge of technical domestic accounting matters (US GAAP) and business processes. International accounting knowledge (IFRS, UK, AU, etc.) would be great too, but we’re excited to work with you as you learn and grow in this area. You’ll also need to be ready to work in a fast-paced and ever-changing environment. Sound like you? Apply now!

Full-Time, Exempt. Base salary + benefits, 100% 401K matching (up to 4%) and profit sharing.
Comprehensive training.

 Willingness to jump in and do whatever it takes to complete the tasks and objectives.
 Possess advanced accounting and internal controls knowledge – solid understanding of US GAAP and knowledge or interest in international accounting matters (UK, AUS, etc.).
 Self-motivated, detail oriented with strong organizational and time management skills, and the ability to prioritize and execute concurrent assignments.
 Demonstrated excellent verbal and written communication skills.
 Proficient with Excel functions and possess an understanding of database tools to perform SQL queries.
 Knowledge of Sage Intacct and Salesforce (Sales Cloud, Service Cloud, & CPQ).
 Possess innovative thinking abilities with a high degree of motivation and problem-solving skills.
 Flexible and adaptable to constant change to meet deadlines.
 Possess a willingness to take ownership and work collaboratively as part of a team are essential.
 Critical thinking and strong analytical skills.

Minimum Qualifications
 Bachelor’s Degree in Accounting.
 7 years of combined public or corporate accounting experience.
 3 years of direct management of an accounting team.

Preferred Qualifications
· Master’s degree in Accounting or MBA and related equivalent experiences.
· Certified Public Accountant.
· Six Sigma (Black or Green Belt).

More than a knowledgeable accountant, Point of Rental’s Accounting Manager needs to be a motivating team-builder and leader. They’ll be responsible for leading and performing the day-to-day activities of
multiple accounting functions as well as ensure accounting and finance issues and processes are appropriately identified, analyzed, and documented in technical memos. They’ll also help drive the
design, development, testing, implementation, and documentation of new and existing accounting systems and related interfaces. As a leader in an innovative company, they’ll be a key catalyst for change
and will recommend process and system modifications to improve internal controls and increase efficiency. Here are some of the key responsibilities the Accounting Manager will take on:
 Accounts Payable and Purchasing – responsibilities may include vendor management, forms and
submissions (W-9, 1099, etc.), corporate credit cards, expense management, use tax, controls
and compliance, monthly close, and spend analysis.
 Accounts Receivable and Revenue – responsibilities may include revenue analysis, revenue
recognition (ASC 606 and IFRS 15), credit analysis, foreign exchange revaluation, collections,
cash application, commission calculation, working with sales team, monthly close, and sales tax.
 General Accounting – responsibilities may include fixed assets, working with external auditors,
cost accounting, utilization, controls and compliance, monthly close, reconciliations, ad hoc and pro forma reporting, variance analyses, CAPEX, change analyses, professional services and project accounting, allocations, inter-company transactions, research, and consolidation.

 Tax – responsibilities may include working with external tax accountants (globally), forms and submissions, research, corporate tax returns, franchise tax returns, state tax returns, and tax analyses.
 Analytics – responsibilities may include advanced statistical analyses, reporting, data mining, KPI’s and metrics, and dashboards.
*The above roles include some of the general duties that an employee in this position may or may not be required to perform. The actual duties for this position will vary and may change from time to time.

Salary based upon qualification and background. Benefits and 100% 401K matching (up to 4%) and profit sharing. Comprehensive training. Long term career opportunity with a leader that has the best reputation for excellence in the industry.

Software Engineer

Point-of-Rental is a 34-year-old company and the leader in rental management software. We have a large, happy customer base and we are expanding our team to better meet the growing needs of our customers. Our company prides itself in a culture where everybody has a voice, and respect and friendship are key tenets of our success! This position offers all the benefits of an established company with the perks of a start-up. We also love to play ping pong! We are looking for a developer with a good eye for mobile friendly business UI/UX, but that also knows Angular and Typescript. Full modern stack / NGRX experience is a huge plus!

Full-Time, Exempt. Base salary + benefits, 100% 401K matching (up to 4%) and profit sharing.
Comprehensive training.

Required Experience
 JavaScript / TypeScript
 Angular 2+ / NGRX
 A helpful and team-oriented type of person who is not afraid to ask questions.
Preferred Experience
 Webpack and NPM
 SQL
 PHP with Symfony
 C#
 Ionic Framework

You will be using Angular (Typescript) to maintain and improve our existing applications, but you will also be involved in the development of new applications as well. You should be comfortable with a full stack as you may interact from time to time with the underlying API’s that come from different environments like C#, Native, PHP, MySQL, SQL Server, Amazon AWS.

Salary based upon qualification and background. Benefits and 100% 401K matching (up to 4%) and profit sharing. Comprehensive training. Long term career opportunity with a leader that has the best reputation for excellence in the industry.

Implementation Specialist

A leader in the rental software, we uphold the highest standards through empowerment of our customers and employees, principled decision making, innovative products and strategies, and care for all we meet. Point of Rental is searching for an individual who exhibits these values and will be an ambassador of them in the field.

Full-Time, Exempt. Base salary + benefits, 100% 401K matching (up to 4%) and profit sharing.
Comprehensive training.

 Demonstrates a professional manner and exhibits the company’s core values
 Strong understanding of the rental industry, rate structures, and rental industry best practices
 Strong understanding of common accounting practices

 Demonstrated understanding of the customer’s business operations, the ability to interpret
customer goals, objectives and accountabilities.
 High proficiency with training, coaching, and consultative leadership
 Ability to instruct training classes at conferences and other customer engagement opportunities.
 High level knowledge of enterprise IT structures, business, and technical environments
 Knowledge of database structures

 Strong interpersonal skills with superior written and verbal communication skills
 Extremely detail oriented and customer focused
 Results oriented and capable of working without supervision in the field
 Project management experience with analytical and problem-solving skills
 Ability to manage multiple engagements concurrently
 Strong interpersonal and presentation skills
 Ability to work in a team environment is essential
 Ability to interact with rental store management and staff as well as corporate management and
executives
 Create training material as new features are added to the product
 50-75% Travel required.

Salary based upon qualification and background. Benefits and 100% 401K matching (up to 4%) and profit sharing. Comprehensive training. Long term career opportunity with a leader that has the best reputation for excellence in the industry.

United Kingdom - 4 Job Openings

Application Trainer

The Application Trainer conducts training online and onsite of the Point of Rental Software portfolio of products.

Location: Reading, UK

Travel Required: About 50%; mostly UK

Status: Full time, Exempt

Desired Background: Previous customer service/sales experience preferred.

Career Level: Experienced (Non-Manager)

Number of Positions Open: 1

 High level knowledge of all Point of Rental Software products
 Knowledge of the Hire Industry
 Excellent communication, planning, time management, prioritisation, and organisational skills
 Presentation skills
 Knowledge of MS Office
 Ability to effectively coach performance from others
Profession Competencies
 Attention to Detail
 Customer Focus
 Verbal Communication
 Written Communication
 Relationship Management
 Teamwork
 Meeting/Workshop Facilitation

Salary based upon qualification and background. Benefits and 100% company contributions into a SEP retirement plan. Comprehensive training. Long term career opportunity with a leader that has the best reputation for excellence in the industry.

 Creating training plans for clients that detail who is being training, on what subject and what
date
 Delivering professional training to clients to help them maximise the return on their investment
 Ensuring defined course materials are available and distributed for courses delivered, and assist
Course Development with production and verification of course materials

1st Line Support Technician

As a front line customer support provider, you will manage software desk support for our many customers in the hire and rental industry. You will shine as a critical part of our customers’ experience. Your support skills, demeanor, positive attitude and commitment to quality will ensure that our customers continue to rave about us.

Location: Reading, UK

Status: Full time

Career Level: Experienced (Non-Manager)

Number of Positions Open: 1

 Experience in a 1st Line Support or Server Support role
 Fast learner

2
 Knowledge of SQL Server, Server 2003 and 2008 and Terminal Services (RDP) as well as
PC/client Operating Systems is all an advantage
 Windows server shares and permissions
 A successful track record in application support
 Windows networking troubleshooting including Firewalls, DNS, DHCP & TCP/IP
 A strong knowledge of Microsoft environments and have proficient problem-solving skills
 Good customer service skills and confidence on the phone
 Enthusiasm for technical challenges
 A strong desire to learn and explore new areas of technology
 Patient mind for troubleshooting under pressure
 Excellent communication and customer service are essential
 Excellent attention to detail
 Able to follow processes
 Willingness to learn and develop skills
Advantageous Skills
 IIS
 Crystal Reports
 SQL Server and a basic understanding of TSQL queries
 Accounting Systems including, but not limited to, Sage Line 50, Sage 200, QuickBooks,
Salesforce, Pegasus Opera, Exchequer and Access Dimensions
 Experience with mobile data devices
 Hire industry terminology and business concepts
 General business processes (accounting, purchasing, sales etc)

Salary based upon qualification, experience and background. Comprehensive training provided. We provide a work environment full of supportive, talented people that will help you become the best you can be and we’re a company that really believes in long term career development (our CEO started here as a developer). This position provides a pathway to grow into training, consulting and implementation work for the right candidate.

Providing telephone and email support to external customers and colleagues providing an
excellent level of service
 Logging, prioritising and acting on calls via the Point of Rental Software CRM system (Salesforce)
 Ensuring that the Point of Rental Software CRM (Salesforce) system is updated in a timely
manner so that the status of logged calls can be monitored, and problem reporting can be done
effectively. This includes recording time taken to complete calls and the details of actions
performed to troubleshoot/resolve support calls
 Ensuring that all daily tasks are carried out according to the agree procedures and within SLA’s
 Identifying trends and critical issues and escalating them to other team members or
management, as required
 To be proactive in identifying areas for improvement and bringing these ideas to the attention
of the relevant people and to assist in the development of the Service Desk procedures and
knowledge base
 Documenting software features and business processes for use as knowledge base articles or
customer fact sheets
 Treating all customers and colleagues with respect and demonstrating a commitment to the
Point of Rental Software’s Equal Opportunities Policy
 Participating in testing of new releases of Syrinx products

Account Manager (Inside Sales)

You’re not just a CPA. You’re a team-builder and a connector. You thrive not only on getting numbers and processes perfect, but on developing a team of talented accountants as they become an integral part of the overall Point of Rental family. You’re process-oriented with a strong attention to detail.
You’re comfortable with communicating to everyone within the company and external auditors. You know that as long as you’ve got your team, you’re ready to take on any challenge. You’re ready to be Point of Rental’s Accounting Manager, where you’ll lead our Accounting and Finance
department as we transform our worldwide team. Of course, you’ll need to have excellent knowledge of technical domestic accounting matters (US GAAP) and business processes. International accounting knowledge (IFRS, UK, AU, etc.) would be great too, but we’re excited to work with you as you learn and grow in this area. You’ll also need to be ready to work in a fast-paced and ever-changing environment. Sound like you? Apply now!

Location: Reading, UK

Status: Full time

Career Level: Experienced (Non-Manager)

Number of Positions Open: 1

 Experience in a 1st Line Support or Server Support role
 Fast learner

2
 Knowledge of SQL Server, Server 2003 and 2008 and Terminal Services (RDP) as well as
PC/client Operating Systems is all an advantage
 Windows server shares and permissions
 A successful track record in application support
 Windows networking troubleshooting including Firewalls, DNS, DHCP & TCP/IP
 A strong knowledge of Microsoft environments and have proficient problem-solving skills
 Good customer service skills and confidence on the phone
 Enthusiasm for technical challenges
 A strong desire to learn and explore new areas of technology
 Patient mind for troubleshooting under pressure
 Excellent communication and customer service are essential
 Excellent attention to detail
 Able to follow processes
 Willingness to learn and develop skills
Advantageous Skills
 IIS
 Crystal Reports
 SQL Server and a basic understanding of TSQL queries
 Accounting Systems including, but not limited to, Sage Line 50, Sage 200, QuickBooks,
Salesforce, Pegasus Opera, Exchequer and Access Dimensions
 Experience with mobile data devices
 Hire industry terminology and business concepts
 General business processes (accounting, purchasing, sales etc)

Salary based upon qualification, experience and background. Comprehensive training provided. We provide a work environment full of supportive, talented people that will help you become the best you can be and we’re a company that really believes in long term career development (our CEO started here as a developer). This position provides a pathway to grow into training, consulting and implementation work for the right candidate.

Providing telephone and email support to external customers and colleagues providing an
excellent level of service
 Logging, prioritising and acting on calls via the Point of Rental Software CRM system (Salesforce)
 Ensuring that the Point of Rental Software CRM (Salesforce) system is updated in a timely
manner so that the status of logged calls can be monitored, and problem reporting can be done
effectively. This includes recording time taken to complete calls and the details of actions
performed to troubleshoot/resolve support calls
 Ensuring that all daily tasks are carried out according to the agree procedures and within SLA’s
 Identifying trends and critical issues and escalating them to other team members or
management, as required
 To be proactive in identifying areas for improvement and bringing these ideas to the attention
of the relevant people and to assist in the development of the Service Desk procedures and
knowledge base
 Documenting software features and business processes for use as knowledge base articles or
customer fact sheets
 Treating all customers and colleagues with respect and demonstrating a commitment to the
Point of Rental Software’s Equal Opportunities Policy
 Participating in testing of new releases of Syrinx products

Account Manager (Outside Sales)

We are actively seeking an Account Manager (Outside Sales) to join our growing team Ideally based Mid to North East of the country. The Account Manager is  responsible for winning new business by delivering online and onsite tailored presentations and demonstrations to prospective customers. They also project manage the implementation of new customer installations and maintain the overall commercial relationship with their customers with the goal of growing their existing accounts.

Location:Reading, UK

Status: Full time

Career Level: Experienced (Non-Manager)

Number of Positions Open: 1

 Identifying potential new clients and passing details to the sales team
 Doing research on the nature and activities of prospective customers being targeted by the sales
team
 Preparing tailored and detailed presentations/demonstrations of our range of products for
prospective customers
 Delivering said presentations/demonstrations in a professional manner
 Understanding the prospect’s strategy, business requirements and objectives and clearly
describing/illustrating how they are achieved within Syrinx/Essentials

 Communicating clearly any of their business processed and requirements that are outside the
scope of Syrinx/Essentials
 Identifying customer specific system requirements and effectively communicating these
requirements and their prioritisation to the support/development teams

Account Management
 Promoting Point of Rental Software’s range of products and services within the account, in
particular Essentials and Add ons
 Handling customer queries that are outside the scope of the support department
 Ultimately responsible for resolving commercial and operational issues

Project Management of New Sales
 Full project management of new customer installs, including data preparation, installation and
training
 Coordinating on site client visits, presentations and consultancy meetings
 Creating training plans for clients that detail who is being training, on what subject and what
date
 Contributing to the completion of tasks on the project plan
 Onsite installations
 Delivering professional training to clients to help them maximize the return on their investment
 Working closely with other departments and supporting them in achieving objectives
 Monitoring and reporting progress on project plans

General
 Logging and communicating client discussions and correspondences
 Communicating strategic information to both clients and to Point of Rental Software
 Acting as a Point of Rental Software representative
 Identifying ways to add value to the services provided by Point of Rental Software

Salary based upon qualification, experience and background. Comprehensive training provided. We provide a work environment full of supportive, talented people that will help you become the best you can be and we’re a company that really believes in long term career development (our CEO started here as a developer). This position provides a pathway to grow into training, consulting and implementation work for the right candidate.

 Experience working in a Hire Industry (beneficial)
 Strong account management experience
 Excellent interpersonal skills, particularly influencing and negotiation skills
 Excellent communication, planning, time management, prioritisation, and organisational skills
 Excellent numeric, written and verbal skills
 Excellent customer service skills
 Experience in business processes
 Presentation skills
 Knowledge and understanding of Microsoft networks and operating systems

Ready to Apply?

Please complete the form below and we will get back to you as soon as possible.

[one_half][/one_half]

[one_half][/one_half]

[one_half][/one_half]

[one_half][/one_half]