JOIN THE TEAM AT POINT OF RENTAL

At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We take pride in our in-store rental knowledge, so if you have experience in the industry, make sure you mention that when applying!

We’re an international company, with offices in the United States, the United Kingdom, and Australia, but we’re run like a family business – the meetings are few, and the bonding opportunities are genuine.

And though we’re in an industry based on the concept of taking items only as long as you need them before returning them, we’re fiercely committed to our people. We work with every member of our staff to help them become the developer/salesperson/trainer/wizard they always wanted to be.

Bring us your best. We’ll make your best better.

4 Steps to Becoming a Pointer

Apply for a job! You can see our available openings below. Check back often, because we're always looking to add to our talented staff.

Get the job! This will likely require people skills (an interview) and demonstrable skills (in the position you’re applying for). The Lightning Round will serve as a tiebreaker.

Once you're here, all we ask is that you be EPIC. That means embracing our core values: be Empowering, Principled, Innovative, and Caring.

Keep getting better. We’re not here to do the same stuff we’ve always done. We’re here to innovate – our software, our service, and ourselves.

Benefits and Perks

COMPENSATION

Point of Rental offers competitive pay. Experience rewarded!

HEALTH BENEFITS

You’re covered: Employees’ health insurance is 100% paid for.

VACATION

You’ll want to be here every day. But you still get two weeks a year off.

401K MATCHING

100% 401K matching (up to 4%) AND profit sharing - you don't have to work forever.

HOLIDAYS

Paid holidays: Celebrate the big days with family and get paid to do it!

RELOCATION

Not from around here? We’ll reimburse your move.

TAX

Living in Texas means no state income tax. Hooray!

FREE COFFEE & SNACKS

Sometimes it’s the little things that make a job great.

BATTLES

Whether it’s Nerf war or table tennis, we play to win (and have fun).

Company Locations

Melbourne, Australia

4 Job Openings

Dallas, Texas

10 Job Openings

Reading, United Kingdom

5 Job Openings

Join the Point of Rental Family

Point of Rental Software is a privately held corporation with nearly 35 years of writing, marketing, and supporting rental management applications for single and multi-location party, tool & equipment, and general rental stores. We invite you to join us and reward yourself with the career you’ve only dreamed about! You’ll be proud to work for an industry leader with 4800+ installations around the world.

Australia - 4 Job Openings

Customer Support Technician

As a front-line customer support provider, you will manage software desk support for our many customers in the hire and rental industry. You will shine as a critical part of our customers’ experience. Your support skills, demeanor, positive attitude and commitment to quality will ensure that our customers continue to rave about us.

Location:Point of Rental Australian office in Melbourne, VIC, Australia

Status: Full time, Exempt

Desired Background: Previous customer service/sales experience preferred.

Career Level: Experienced (Non-Manager)

Number of Positions Open: 1

Experience in the hire and rental industry, and/or proficiency in the use of Point of Rental or Syrinx software will be very highly regarded. Alternatively, you must have demonstrated success supporting, or working with, other hire / rental software products or in a general support role working with non-technical end users. Strong computer skills, natural curiosity and outstanding support-management know-how are a must. You must be an exceptional customer service provider and have a genuine desire to help people.

Salary based upon qualification, experience and background. Comprehensive training provided. We provide a work environment full of supportive, talented people that will help you become the best you can be and we’re a company that really believes in long term career development (our CEO started here as a developer). This position provides a pathway to grow into training, consulting and implementation work for the right candidate.

Rental Software Application Trainer and Support Technician

Looking to see the world? Spend a minimum of 1 year down under! Point of Rental Australia is looking for individuals who have hands-on knowledge of the rental process and at least 2 years of direct use of Point-of-Rental Software. This position is responsible for training new system users and supporting existing users of Point of Rental® Software. Rental experience is a must. Training is performed at our offices, online and at client sites resulting in up to 50% travel.

Location:Point of Rental Australian office in Melbourne, VIC, Australia

Travel Required: About 50%; mostly Australia

Status: Full time, Exempt

Desired Background: Previous customer service/sales experience preferred.

Career Level: Experienced (Non-Manager)

Number of Positions Open: 1

Good understanding of equipment and/or party rental operations including counter operations and accounting. A minimum of two years using Point of Rental® Software. Strong computer skills are required. Candidates must consider themselves to be an above average customer service provider and genuinely have the desire to help people.

Salary based upon qualification and background. Benefits and 100% company contributions into a SEP retirement plan. Comprehensive training. Long term career opportunity with a leader that has the best reputation for excellence in the industry.

Junior Office Administrator

This is an opportunity to join a rapidly growing global software company with a reputation for excellence. If you are looking for excitement, development, and opportunity, this is the role for you. Point of Rental Software services +5,000 customers across 70 countries, with offices in Australia, the US and the United Kingdom.

We are a company built on exceptional customer service. Service that goes beyond doing what is necessary for a customer, to truly caring about the customer, their business,and the people around you. We recognize that no matter how great our software is, or how many awards we win, our business depends on how well we care for our customers. Customer service is our lifeblood.

Reporting to the Regional Director, you will shine as a critical part of our Australasian operations. Your outstanding organisational skills, initiative, positive attitude and commitment to quality will ensure that our business runs efficiently and effectively, resulting in continued success for our customers.

Location:Point of Rental Australian office in Melbourne, VIC, Australia

Status: Full time

Career Level: Experienced (Non-Manager)

Number of Positions Open: 1

You have at least 1-2 years experience as an office admin, receptionist or EA. Strong computer skills, working knowledge of accounting systems and SaaS management tools, natural curiosity and an outstanding desire to organise is a must. You must be a great communicator and possess a genuine desire to help people.

Experience in the hire and rental industry or B2B technology will be highly regarded.

Salary based upon experience and background. We provide a work environment full of supportive, talented people that will help you become the best you can be and we’re a company that really believes in long term career development (our CEO started here as a developer). This position provides a pathway to grow into operations, account management & sales support and general management work for the right candidate.

Great culture and environment in a newly fitted-out office in Melbourne’s inner city.

United States - 10 Job Openings

AFDP Accountant/Financial Analyst

Do you want to gain experience in multiple areas of Accounting and Finance in a global technology company? Point of Rental Software wants you to join our growing Accounting and Finance department! If hired, you’ll join our Accounting and Finance Development Program (AFDP) and assist with the global transformation of the company. The AFDP is designed to rotate new graduates and entry-level candidates through multiple functional accounting and finance roles. To be successful, you’ll need to be process-oriented with a strong attention to detail and must be able to communicate effectively, both written and verbally. Candidates must have excellent knowledge of technical accounting matters (US GAAP) and the ability to learn international accounting matters (IFRS, UK, AUS, etc.). 

Location: Company headquarters in the Dallas/Ft. Worth area

Travel Required: None

Status: Full time, Exempt

Employee Relevant Work Experience: 0-5 years

Career Level: Entry level

Required education: BA/BS, Accounting

  • Possess accounting and internal controls knowledge – solid understanding of US GAAP and the ability to learn international accounting matters (IFRS, UK, AUS, etc.).
  • Self-motivated, detail oriented with strong organizational and time management skills, and the ability to prioritize and execute concurrent assignments.
  • Demonstrated excellent verbal and written communication skills.
  • Proficient with Excel functions and possess an understanding of database tools to perform SQL queries.
  • Knowledge of Sage Intacct and Salesforce (Sales Cloud, Service Cloud, & CPQ).
  • Possess innovative thinking abilities with a high degree of motivation and problem-solving skills.
  • Flexible and adaptable to constant change to meet deadlines.
  • Possess a willingness to take ownership and work collaboratively as part of a team are essential.
  • Critical thinking and strong analytical skills.

The position will rotate through multiple roles and perform the day-to-day functions as well as ensure accounting and finance issues and processes are appropriately identified, analyzed, and documented in technical memos. The position will participate in the design, development, testing, implementation, and documentation of the new and existing accounting systems and related interfaces. The position will be a key catalyst for change and will recommend process and system modifications to improve internal controls and increase efficiency. The program may include the following roles in addition to other roles/responsibilities as assigned:

  • Treasury – responsibilities may include bank accounts, compliance, reconciliations, fund transfers (direct debit, ACH, wires, etc.), foreign exchange revaluation (ASC 830), merchant services and accounts, cash management, debt servicing, and FBAR.
  • Accounts Payable and Purchasing – responsibilities may include vendor management, forms and submissions (W-9, 1099, etc.), corporate credit cards, expense management, Use Tax, controls and compliance, monthly close, and spend analysis.
  • Accounts Receivable and Revenue – responsibilities may include revenue analysis, revenue recognition (ASC 606 and IFRS 15), credit analysis, foreign exchange revaluation, collections, cash application, commission calculation, working with sales team, monthly close, and sales tax.
  • General Accounting – responsibilities may include fixed assets, working with external auditors, cost accounting, utilization, controls and compliance, monthly close, professional services and project accounting, allocations, inter-company, research, and consolidation.
  • Tax – responsibilities may include working with external tax accountants (globally), forms and submissions, research, and tax analyses.
  • Payroll and Human Resources – responsibilities may include payroll processing, forms and submissions, compliance, time and attendance, onboarding, benefits management and analyses, monthly close, research, and training.
  • Financial Planning and Analysis – responsibilities may include annual budget, quarterly forecast, ad hoc and pro forma reporting, variance analyses, CAPEX analyses, sales and pricing analyses, and change analyses.
  • Analytics – responsibilities may include advance statistical analyses, reporting, data mining, KPI’s and metrics, and dashboards.

Salary based upon qualification and background. Benefits and 100% 401K matching (up to 4%) and profit sharing. Comprehensive training. Long-term career opportunities with an industry leader.

Entry Level Programmer

We’re looking for a skilled programmer fluent in many of several skills: C#, VB.NET, AngularJS, WinForms and MS-SQL. We need you to get along well with others – cross-team collaboration is common and encouraged in our open environment. We’re constantly evolving our technology stack and methodology to ensure we remain the best rental management software for our customers.

Location: Company headquarters in the Dallas/Ft.worth area

Travel Required: None

Status: Full time, Exempt

Employee Relevant Work Experience: 1 + years

Career Level: Experienced (Non-Manager)

Number of Positions Open: 1

Required Experience

  • A degree in Computer Science or Information Systems is preferred.
  • C#
  • VB.NET
  • MS-SQL
  • AngularJS
  • WinForms

We’re becoming fully web-based. We have a lot of code and business logic to extract away from WinForms executables into class libraries. We’re already well into this process, but we want to accelerate it by adding more brilliant folks like yourself. Those who join us will have the opportunity to become a web-centric/native app builder along the way.

Salary based upon qualification and background. Benefits and 100% 401K matching (up to 4%) and profit sharing. Comprehensive training. Long term career opportunity with a leader that has the best reputation for excellence in the industry.

Mid level Web App Programmer

We’re looking for a skilled programmer fluent in many of several skills: C#, VB.NET, MS-SQL, AngularJS, Entity-Framework, MVC, and ERP NGRX. We need you to get along well with others – cross-team collaboration is common and encouraged in our open environment. We’re constantly evolving our technology stack and methodology to ensure we remain the best rental management software for our customers.

Location: Company headquarters in the Dallas/Ft.worth area

Travel Required: None

Status: Full time, Exempt

Employee Relevant Work Experience: 2 + years

Career Level: Experienced (Non-Manager)

Number of Positions Open: 1

Required Experience

  • A degree in Computer Science or Information Systems is preferred.
  • C#
  • VB.NET
  • MS-SQL
  • AngularJS
  • Entity-Framework
  • MVC
  • NGRX

We’re becoming fully web-based. We have a lot of code and business logic to extract away from WinForms executables into class libraries. We’re already well into this process, but we want to accelerate it by adding more brilliant folks like yourself. Those who join us will have the opportunity to become a web-centric/native app builder along the way.

Salary based upon qualification and background. Benefits and 100% 401K matching (up to 4%) and profit sharing. Comprehensive training. Long term career opportunity with a leader that has the best reputation for excellence in the industry.

Senior Web App Developer

We’re looking for a skilled programmer fluent in many of several skills: C#, VB.NET, MS-SQL, AngularJS, Entity-Framework, API Architecture, and ERP Integrations.We need you to get along well with others – cross-team collaboration is common and encouraged in our open environment. We’re constantly evolving our technology stack and methodology to ensure we remain the best rental management software for our customers.

Location: Company headquarters in the Dallas/Ft.worth area

Travel Required: None

Status: Full time, Exempt

Employee Relevant Work Experience: 4 + years

Career Level: Experienced (Non-Manager)

Number of Positions Open: 1

Required Experience

  • A degree in Computer Science or Information Systems is preferred.
  • C#
  • VB.NET
  • MS-SQL
  • AngularJS
  • Entity-Framework
  • API Architecture
  • ERP Integrations

We’re becoming fully web-based. We have a lot of code and business logic to extract away from WinForms executables into class libraries. We’re already well into this process, but we want to accelerate it by adding more brilliant folks like yourself. Those who join us will have the opportunity to become a web-centric/native app builder along the way.

Salary based upon qualification and background. Benefits and 100% 401K matching (up to 4%) and profit sharing. Comprehensive training. Long term career opportunity with a leader that has the best reputation for excellence in the industry.

Mid level PHP, Javascript Developer

Point-of-Rental is a 34 year old company and the leader in rental management software. We have a large, happy customer base and we have expanded to create a PHP web application. This position offers all of the benefits of an established company with the benefits of a start-up. Our software developers work together in an agile team to create great software.

We are looking for a mid-level developer with excellent communication skills that loves to make great web apps. The application is an Angular single page application built on a modern technology stack using Agile development methods. It is currently hosted in AWS.

This is also an excellent position for someone that is stuck doing just back end development and wants to transition to full stack.

Location: Company headquarters in the Dallas/Ft.worth area

Travel Required: None

Status: Full time, Exempt

Employee Relevant Work Experience: 2 + years

Career Level: Experienced (Non-Manager)

Number of Positions Open: 1

Required Experience

  • PHP – working knowledge
  • SQL – Basic principles
  • Expert in at least 1 popular scripting language (Perl, Ruby, PHP, Python)
  • Experience with at least 1 popular JavaScript framework (Angular, jQuery, React, etc)
  • Experience with a production application with many concurrent users

Preferred Experience

  • PHP with MVC Symfony
  • Angular (1 and 2/4) experience
  • Experience with Ionic or Cordova mobile app framework

You will be using Ionic 2 with Angular to create our cross platform mobile apps.

Salary based upon qualification and background. Benefits and 100% 401K matching (up to 4%) and profit sharing. Comprehensive training. Long term career opportunity with a leader that has the best reputation for excellence in the industry.

Mobile App Developer

We are looking for a developer with a good eye for mobile friendly business UI/UX, but that also knows JavaScript or Typescript extremely well. Full modern stack developers or those with Angular and Ionic experience preferred.

This team will have a unique opportunity to combine, expand and redesign our current mobile platforms in order to present a single cohesive global codebase that will serve our customers for years to come. We will do this on a modern technology stack using Agile development methods.

Location: Company headquarters in the Dallas/Ft.worth area

Travel Required: None

Status: Full time, Exempt

Employee Relevant Work Experience: 2 + years

Career Level: Experienced (Non-Manager)

Number of Positions Open: 1

Required Experience

  • Ionic, Cordova, PhoneGap or similar Hybrid Mobile App platform.
  • JavaScript / TypeScript
  • Angular 2+ or similar JavaScript framework
  • A helpful and team oriented type of person who is not afraid to ask questions.

Preferred Experience

  • Webpack and NPM
  • SQL
  • PHP with Symfony
  • C#

You will be using Ionic with Angular (Typescript) to create, maintain and merge our cross platform mobile apps. You should also be comfortable with a full stack as you may interact from time to time with the underlying API’s that come from different environments like C#, Native, PHP, MySQL, SQL Server, Amazon AWS.

Salary based upon qualification and background. Benefits and 100% 401K matching (up to 4%) and profit sharing. Comprehensive training. Long term career opportunity with a leader that has the best reputation for excellence in the industry.

Rental Software Application Trainer
Bilingual Candidates Currently Needed! Spanish/French/German

Responsible for training new system users and supporting existing users of Point of Rental® Software. Rental experience is a must. Training is performed at our offices, online and at client sites resulting in up to 50% travel.

Location: Company headquarters in the Dallas/Ft.worth area

Travel Required: About 50%; mostly U.S.

Status: Full time, Exempt

Employee Relevant Work Experience: 2 + years

Career Level: Experienced (Non-Manager)

Number of Positions Open: 1

Good understanding of equipment and/or party rental operations including counter operations and accounting. Experience with company’s Point of Rental® Software is a plus. Strong computer skills are required.

Point of Rental Software is looking for individuals who have hands-on knowledge of the rental process and the ability to collaborate and cooperate as a member of the team in an open office environment. Candidates must consider themselves to be an above average customer service provider and genuinely have the desire to help people. If you can bring positive attitude and enthusiasm, we will teach you about our software product.

Salary based upon qualification and background. Benefits and 100% 401K matching (up to 4%) and profit sharing. Comprehensive training. Long term career opportunity with a leader that has the best reputation for excellence in the industry.

Rental Software Support Technician
Bilingual Candidates Currently Needed!
Spanish/ French/ German

Are you tired of working in a boring job? At Point of Rental Software, we strive to build a unique atmosphere for our staff members! We genuinely appreciate hard work and want you to enjoy being here. So, in our office, taking care of our customers is our first-priority, but in “down time” here at Point of Rental, you will have the opportunity to challenge your colleagues to a game of ping-pong, enjoy our massage chair, or partake in the snacks provided in the kitchen; all while dodging the occasional nerf bullets coming from all departments of our office. Yes… even the CEO could be the culprit!

These extraordinary team members are responsible for presenting an exceptional customer service experience in a call center environment while interacting with both colleagues and current Point of Rental Software users to provide guidance, education, troubleshooting, and documentation on best practices and procedures within the software. Experience with Point of Rental® Software is a plus, however, not a requirement. Bring your enthusiasm and eagerness for challenge; we will teach you about our software

Location: Company headquarters in the Dallas/Ft.worth area

Travel Required: None

Status: Full time, Exempt

Employee Relevant Work Experience: 2+ years

Career Level: Experienced (Non-Manager)

Number of Positions Open: 1

  • Ability to collaborate and cooperate as a member of the team in an open office environment.
  • Above average customer service provider.
  • Genuine desire to help people.
  • Positive attitude and enthusiasm
  • Strong computer skills are required.
  • Seeking long term career opportunity

Salary based upon qualification and background. Benefits and 100% 401K matching (up to 4%) and profit sharing. Comprehensive training. Long term career opportunity with a leader that has the best reputation for excellence in the industry.

Software Sales Representative

Face-to-face selling to new accounts. Requires high energy level, ability to make extensive presentations and close sales to owners of primarily small businesses. Travel up to 70% out-of-state required.

Location: Company headquarters in the Dallas/Ft.worth area

Travel Required:Up to 80%, up to 70% out-of-state​

Status: Full time, Exempt

Desired Background: Sales experience with at least three years of that time on the road with extensive interstate travel. Experience working in a rent-to-rental equipment or party store and experience with Point of Rental Software highly desirable.

Career Level: Experienced (Non-Manager)

Number of Positions Open: 1

BS or BA degree strongly preferred.

Salary based upon qualification and background. Benefits, 100% 401K matching (up to 4%) and profit sharing. Comprehensive training. Long term career opportunity with a leader that has the best reputation for excellence in the industry.

Inside Sales Representative

Prospect, qualify and generate leads within established sales territories via phones calls and emails through the sales pipeline while utilizing various desktop viewing software applications to complete online presentations and demonstrations to prospective clients. This position will work closely with outside sales team while also identifying customer needs, responding to customer requests and closing additional purchases of products and services to our existing customer base.

Location: Company headquarters in the Dallas/Ft.worth area

Travel Required:As needed

Status: Full time, Exempt

Desired Background: Previous customer service/sales experience preferred.

Career Level: Entry level (Non-Manager)

Number of Positions Open: 1

Previous customer service/sales experience preferred.

Base + bonus, benefits, 100% 401K matching (up to 4%) and profit sharing. Comprehensive training. Long term career opportunity with upward mobility potential with a leader that has the best reputation for excellence in the industry.

United Kingdom - 5 Job Openings

Application Trainer

As a Point of Rental application trainer, you’re essentially the resident expert on Point of Rental’s elite product line. You’ll be responsible for providing an exceptional level of customer support to assist, troubleshoot and educate new and current users (as well as our support staff) in the proper use and procedures in Point of Rental’s Windows-based hire management software options. We tell our Support Technician candidates that they don’t need experience with our software…that’s because you’re going to teach them all they need to know.

Location: Reading, United Kingdom

Status: Full time

Employee Relevant Work Experience: 5+ years

Career Level: Experienced (Non-Manager)

Number of Positions Open: 1

Key Skills:

  • High level knowledge of all Point of Rental Software products
  • Knowledge of the Hire Industry
  • Excellent communication, planning, time management, prioritisation, and organisational skills
  • Presentation skills
  • Knowledge of MS Office
  • Ability to effectively coach performance from others

Professional Competencies:

  • Attention to Detail
  • Customer Focus
  • Verbal Communication
  • Written Communication
  • Relationship Management
  • Teamwork
  • Meeting/Workshop Facilitation
  • Creating training plans for clients that detail who is being training, on what subject and what date
  • Delivering professional training to clients to help them maximise the return on their investment
  • Ensuring defined course materials are available and distributed for courses delivered, and assist Course Development with production and verification of course materials

Support Technician - 3rd Line

As a Point of Rental support technician, you’ll be responsible for providing an exceptional level of customer support to assist, troubleshoot and educate current users in the proper use and procedures in Point of Rental’s Windows-based hire management software options. Experience with Point of Rental Software is a plus, but not required. Bring your enthusiasm and eagerness for challenge; we’ll teach you about our software.

Location: Reading, United Kingdom

Status: Full time

Employee Relevant Work Experience: 6+ years

Career Level: Experienced (Non-Manager)

Number of Positions Open: 1

Required Skills:

  • SQL Server Database Administration and fluency in TSQL query language with the ability to query and then patch data, views, stored procedures in a SQL database 
  • Experience supporting apps on Android and Apple mobile devices
  • Proficient in the use of Crystal Reports for creating custom report/documents
  • Basic knowledge of accounting Systems including, but not limited to, Sage Line 50, Sage 200, QuickBooks, Salesforce, Pegasus Opera, Exchequer and Access Dimensions
  • Ability to communicate complex software and operating system troubleshooting scenarios to 3rdparty Information Technology support providers for remediation.
  • Troubleshooting experience in one or more of the DESIRED skills area

 

Desired Skills:

  • Microsoft Windows Server and Workstation operating system configuration and feature sets within a networked infrastructure
  • Microsoft Remote Desktop Services
  • Microsoft Windows printing troubleshooting and configuration
  • Network hardware, protocols and features. (VPN, SSL, HTTP, HTTPS, TCP/IP, ROUTERS, SWITCHES)
  • POP, SMTP, IMAP and email troubleshooting. (Exchange, Office365, Email Clients such as Outlook, 3rd Party email providers)
  • Virtualization technologies
  • General Knowledge of Microsoft Windows Information Server and/or Apache Web Server running on the Microsoft Windows platform
  • General Knowledge on implementing various security features such as Certificates for SSL and Single-Sign-On

 

Skills required for Internal IT support:

  • Proficient in working in a change control managed environment
  • Proficient in creating technical documentation for complex configurations and deployments
  • Proficient with Microsoft PowerShell, Windows Batch and/or other suitable programming languages.
  • Proficient with managing a Microsoft Windows Active Directory environment.
  • Proficient with managing data via backup solutions for on and off premises.
  • Proficient with Windows and Network security 
  • Proficient with Microsoft Windows Server and Workstation operating system configuration, installation, troubleshooting and feature sets within a networked infrastructure
  • Proficient with Microsoft Remote Desktop Services troubleshooting, configuration and installation
  • Proficient with Microsoft Windows printing troubleshooting and configuration
  • Proficient with networking hardware, protocols, pin-hole management, features and troubleshooting tools. (VPN, SSL, HTTP, HTTPS, TCP/IP, ROUTERS, SWITCHES)
  • Proficient with POP, SMTP, IMAP and email troubleshooting, setup and configuration. (Exchange, Office365. Email clients such as Outlook, 3rd Party email providers)
  • Proficient with various Virtualization technologies such as Hyper-V, VMWare and off-premises solutions such as Microsoft Azure, Amazon Web Services or Google Cloud Computing
  • General Knowledge of Microsoft Windows Information Server and/or Apache Web Server running on the Microsoft Windows platform
  • General Knowledge on implementing various security features such as Certificates for SSL and Single-Sign-On
  • Providing technical expertise in systems and general business knowledge to resolve customer queries
  • Drafting SQL stored procedures and views for use with custom report/documents
  • Treating all customers and colleagues with respect and demonstrating a commitment to the Point of Rental Software’s Equal Opportunities Policy

Support Technician - 2nd Line

As a Point of Rental support technician, you’ll be responsible for providing an exceptional level of customer support to assist, troubleshoot and educate current users in the proper use and procedures in Point of Rental’s Windows-based hire management software options. Experience with Point of Rental Software is a plus, but not required. Bring your enthusiasm and eagerness for challenge; we’ll teach you about our software.

Location: Reading, United Kingdom

Status: Full time

Employee Relevant Work Experience: 5+ years

Career Level: Experienced (Non-Manager)

Number of Positions Open: 2

  • 3-5 years of experience in a 2nd/3rd Line Support, Server Support or Application Support environment
  • SQL Server Database Administration and fluency in TSQL query language with the ability to query and then patch data, views, stored procedures in a SQL database
  • Network troubleshooting including Firewalls, Routers, DNS, DHCP & TCP/IP as well as proficiency in using tools like Wireshark
  • Microsoft Client/Server O/S Installation, Maintenance and Repair: Server 2008, 2012 & 2016, Windows 7, 8 & 10
  • Proficient in the use of Crystal Reports for creating custom report/documents
  • Proficient in configuring and maintaining websites in IIS and knowledge of SSL Certificates
  • Proficient in NTFS shares and permissions
  • Proficient in the configuration, maintenance and repair of Office 365 and previous Office versions
  • Proficient in the use of diagnostic and monitoring tools such as Process Monitor, Process Explorer and Windows Performance Monitor
  • General knowledge of remote access services such as RDP and VPN
  • General knowledge of Microsoft Exchange and SMTP
  • General knowledge of Hyper-V Virtualisation
  • Experience in configuring and troubleshooting Network, Label and Thermal Printers
  • Experience supporting apps on Android and Apple mobile devices
  • Basic knowledge of accounting Systems including, but not limited to, Sage Line 50, Sage 200, QuickBooks, Salesforce, Pegasus Opera, Exchequer and Access Dimensions
  • Possess sound general technical skills, including operating systems, desktop applications and hardware
  • Ability to demonstrate a systematic, disciplined and analytical approach to problem solving and to clearly document any such process
  • Excellent customer service skills and confidence on the phone or in front of clients is essential
  • Enthusiasm for technical challenges
  • A strong desire to learn and explore new areas of technology
  • Patient mind for troubleshooting under pressure
  • Excellent attention to detail
  • Able to follow processes
  • Willingness to learn and develop skills
  • Providing telephone and email support to external customers and colleagues providing an excellent level of service
  • Logging, prioritising and acting on calls via the Point of Rental Software CRM system
  • Ensuring that the Point of Rental Software CRM system is updated in a timely manner so that the status of logged calls can be monitored and problem reporting can be done effectively. This includes recording time taken to complete calls and the details of actions performed to troubleshoot/resolve support calls
  • Ensuring that all daily tasks are carried out according to the agree procedures and within SLA’s
  • Identifying trends and critical issues and escalating them to other team members or management, as required
  • To be proactive in identifying areas for improvement and bringing these ideas to the attention of the relevant people and to assist in the development of the Service Desk procedures and knowledge base
  • Documenting software features and business processes for use as knowledge base articles or customer fact sheets
  • Treating all customers and colleagues with respect and demonstrating a commitment to the Point of Rental Software’s Equal Opportunities Policy
  • Participating in testing of new releases of Syrinx products

Support Technician - 1st Line

As a Point of Rental support technician, you’ll be responsible for providing an exceptional level of customer support to assist, troubleshoot and educate current users in the proper use and procedures in Point of Rental’s Windows-based hire management software options. Experience with Point of Rental Software is a plus, but not required. Bring your enthusiasm and eagerness for challenge; we’ll teach you about our software.

Location: Reading, United Kingdom

Status: Full time

Employee Relevant Work Experience: 2+ years

Career Level: Experienced(Non-Manager)

Number of Positions Open: 1

  • Experience in a 1st/2nd Line Support or Server Support role
  • Windows server shares and permissions
  • A successful track record in application support
  • Windows networking troubleshooting including Firewalls, DNS, DHCP & TCP/IP
  • A strong knowledge of Microsoft environments and have proficient problem-solving skills
  • Excellent communication and customer service is essential
  • Excellent attention to detail
  • Able to follow processes
    Willingness to learn and develop skills

Advantageous Skills:

  • Basic understanding of TSQL queries
  • Accounting Systems including, but not limited to, Sage Line 50, Sage 200, QuickBooks, Salesforce, Pegasus Opera, Exchequer and Access Dimensions
  • Experience with mobile data devices
  • Hire industry terminology and business concepts
  • General business processes (accounting, purchasing, sales etc.)
  • Providing telephone and email support to external customers and colleagues, providing an excellent level of service
  • Logging, prioritising and acting on calls via the Point of Rental Software CRM system
  • Ensuring that the Point of Rental Software CRM system is updated in a timely manner so that the status of logged calls can be monitored and problem reporting can be done effectively.
  • Ensuring that all daily tasks are carried out according to the agree procedures and within SLA’s
  • Identifying trends and critical issues and escalating them to other team members or management, as required
  • To be proactive in identifying areas for improvement and bringing these ideas to the attention of the relevant people and to assist in the development of the Service Desk procedures and knowledge base
  • Documenting software features and business processes for use as knowledge base articles or customer fact sheets
  • Treating all customers and colleagues with respect and demonstrating a commitment to the Point of Rental Software’s Equal Opportunities Policy
  • Participating in the testing of new releases of Syrinx products

Account Manager

The Account Manager will be responsible for providing online demonstrations of our hire management software to potential and existing customers. This role would suit a driven and enthusiastic individual with proven sales experience.

Location: Reading, United Kingdom

Status: Full time

Employee Relevant Work Experience: 2+ years

Career Level: Entry level

Number of Positions Open: 1

Degree or Higher

  • Excellent communication, planning, time management, prioritisation, and organisational skills
  • Good knowledge of Microsoft Office products
  • Proven sales experience
  • Attention to detail
  • Ability to follow processes
  • Ability and willingness to learn our software systems and the inner workings of the hire industry
  • Providing online demonstrations to potential and existing customers
  • Upselling our additional features to existing customers
  • Reaching out to cold and warm leads
  • Raising quotes
  • Organising your own diary
  • Proactively create new ways to promote / sell our products
  • Work alongside the sales team at exhibitions and trade fairs across the UK and Europe
  • Work to agreed KPIs and sales targets
  • Keeping up to date with new releases of the software

Ready to Apply?

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